Facility Accreditation Policies and Procedures

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Fraud, Waste, and Abuse

BOC has developed the following Fraud, Waste, and Abuse (FWA) policies and procedures to guide facility owners, their employees, and the general public through the process in which they may report adverse situations they may have encountered while utilizing the services of a DMEPOS provider. These policies and procedures are revisited regularly and may be amended in response to substantial real-world experience provided by BOC-accredited facilities.

The policies and procedures are available to download below. If you have any questions or concerns, email us at fa@bocusa.org or call 877.776.2200.

The BOC Fraud, Waste, and Abuse (FWA) Case Procedures establishes the rules and procedures governing the investigation and resolution of alleged violations of the BOC Accreditation Standards, including the resulting disciplinary measures BOC may apply to facilities found to have violated the BOC Accreditation Standards.

The BOC Fraud, Waste, and Abuse (FWA) Charge Statement is the official notification for submitting a FWA complaint against a BOC-accredited facility or a facility in the accreditation process. When submitting this form, a detailed description of factual allegations that support the charges against the facility must be included. If a supplier receives three or more complaints in one month, BOC reserves the right to conduct an on-site visit to investigate the complaints and the supplier will be invoiced for a re-survey fee. If the fee is not paid within 30 days, the supplier will be in jeopardy of accreditation revocation.