BOC’s 2024 Smart Talk series with HME News featuring Judi Knott discussing effective strategies for communicating and amplifying customer feedback. Read the article.
Customer Service: Share Feedback
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Customer Service: Identify the Right Tool
BOC’s 2024 Smart Talk series with HME News featuring Judi Knott discussing some ways to collect customer feedback, and the pros/cons of each. Read the article.
Celebrating My Journey: 30 Years of Caring for Others
By: Wendy Miller, BOCO, LO, CDME One of my favorite times of the year is the Christmas holiday season. I love party planning and look forward to helping make the holidays fun and special at BOC each year. This December, I have multiple reasons to celebrate and give thanks. Not...
BOC Earns Gold MarCom Award for Social Media Marketing Campaign
The BOC Team is thrilled to have won a Gold MarCom Award in the Advertising/Marketing | Online | Social Media Marketing Campaign category. MarCom Awards, one of the oldest, largest and most-respected creative competitions in the world, recognizes outstanding achievement by...
Medicare Part B Will Cover Lymphedema Treatment in 2024: What Suppliers Need to Know
Suppliers will need CMS-Deemed DMEPOS Accreditation to be eligible for Medicare reimbursement. By: JaNay Covin, MPH - Legislative & Advocacy Affairs Specialist, BOC On January 1, 2024, Medicare Part B coverage will include a new benefit category specifically tailored for...
BOC Board of Directors Announces 2024 Executive Committee and New Members
OWINGS MILLS, Md. (Nov. 30, 2023) –The Board of Certification/Accreditation (BOC) Board of Directors proudly announces its 2024 executive committee and the election of two new board members. The executive committee is made up of officers of the board. Officers elected for 2024...
HME Business Podcast: The Value of Education to an Evolving HME Industry
BOC's COO Matt Gruskin, MBA, BOCO, BOCPD, CDME, was recently interviewed by HME Business Editor Laurie Watanabe about The Value of Education to an Evolving HME Industry. The Podcast highlights BOC's CDME as a credential specifically designed for DME/HME professionals to...
HME News – New Law Could Be Game Changer For O&P
In this recent HME News article, BOC’s COO Matt Gruskin, MBA, BOCO, BOCPD, CDME gives his perspective on how the passage of the Lymphedema Treatment Act (LTA) earlier this year will benefit providers and patients. Check it out here.
BOC Earns Gold TITAN Business Award for Customer Service Excellence
Achievement given for BOC’s implementation of Net Promoter Score OWINGS MILLS, Md. (Oct. 31, 2023) –The Board of Certification/Accreditation (BOC) is pleased to announce it is the recipient of a Gold TITAN Business Award for its continued commitment to providing outstanding...
Overcoming a Big Issue for DMEPOS Facilities
By: Matt Gruskin, MBA, BOCO, BOCPD, CDME, Chief Operating Officer at BOC As part of my role at BOC, I have the privilege of speaking with our customers in the field on a regular basis. As I reflect on my conversations with DMEPOS professionals, the most significant daily issue...
HME News: Noel Neil’s Career Journey
Noel Neil, JM., CDME, vice president of auditing and corporate compliance at ACU-Serve Corp. and BOC's Certificant of the Year for 2023, recently spoke with HME News about the “humbling” honor and the value of certifications. Read the full article here.
Noel Neil Named BOC Certificant of the Year
OWINGS MILLS, Md. (July 17, 2023) – The Board of Certification/Accreditation (BOC) is pleased to announce Noel Neil, JM, CDME, as its 2023 Certificant of the Year. This recognition honors a BOC-certified professional for outstanding contributions to their profession, including...
BOC Celebrates Eleventh Stevie® Award
Judges honor BOC as a Bronze winner in new “Best Customer Engagement Initiative” category. The Board of Certification/Accreditation (BOC) is a winner in this year’s prestigious Stevie® Awards for Sales & Customer Service. This is the organization’s eleventh Stevie Award...
BOC CEO Judi Knott Earns Certified Association Executive Credential
The Board of Certification/Accreditation (BOC) is pleased to announce its president and CEO, Judi Knott, MA, MBA, CAE recently earned the Certified Association Executive (CAEⓇ) designation from the American Society of Association Executives (ASAE). The CAE is the highest...
HME News – Terri McLeod’s Three-Minute Elevator Speech on Certification
BOC's 2022 Newberry Award winner Terri McLeod, CMF, COF is featured in HME News, providing a "Three-Minute Elevator Speech on Certification." Read the article here.