Board appoints Judi L. Knott, MA, MBA as BOC’s new CEO
The Board of Certification/Accreditation’s (BOC) Board of Directors is pleased to announce the appointment of Judi L. Knott, MA, MBA, as the organization’s new president and CEO, effective January 1, 2023. Knott now serves as BOC’s chief strategy and marketing officer. Current president and CEO Claudia Zacharias, MBA, CAE will retire at the end of this year.
“I am fortunate to inherit an organization with a solid balance sheet, excellent, long-tenured staff and bright future,” said Knott. “I am grateful to have the support and wisdom of a strong leadership team, including a distinguished Board of Directors, to make this a seamless executive transition.”
Since joining BOC in 2017, Knott has managed the BOC marketing, regulatory and business development teams. She focused on BOC’s customer experience from onboarding through retaining customers and sustaining revenue. Under her leadership, BOC achieved an annual average of 15 percent sales growth in new business between 2017 – 2021 and retained nearly 95% of certificants in 2021.
Knott brings a wealth of business development and marketing experience to her new role as president and CEO. She is a healthcare and financial services expert, reinforced through experience in health systems/hospitals, practice management, credentialing and more with multiple prestigious brands throughout her 33-year career.
She spent 15 years at T. Rowe Price Group working as vice president in the Retirement Plan Service division focused on leading participant communications, strategic marketing and individual investor strategy. She spearheaded a variety of initiatives to improve lead generation and customer retention as well as introduce new pilot concepts that supported the capture of more than $2.1 billion in rollover asset under management (AUM).
She holds both an M.A. and an MBA from the University of Baltimore.
“The Board’s unanimous vote to promote Judi to CEO was the outcome of BOC’s multi-year succession planning process,” said BOC Board Chair Wayne Rosen, BOCP, BOCO, LPO, CDME, FAAOP. “As we have worked with Judi for the past five years, the Board has been continually impressed by her commitment to BOC and its stakeholders. We are confident that her thoughtful strategic capabilities, strong leadership prowess and blend of business and customer experience expertise will lead BOC into an exceptional future.”
“I am proud to call Judi my successor,” said BOC President & CEO, Claudia Zacharias, MBA, CAE. “I am retiring with peace of mind in her ability to continue to grow BOC while remaining focused on our mission to assure the competence, professionalism and safe practice environments of BOC-certified professionals and BOC-accredited businesses.”
For more information about BOC and its leadership team, visit bocusa.org.
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The Board of Certification/Accreditation (BOC), founded in 1984, offers highly valued credentials in the fields of orthotics and prosthetics (O&P) and durable medical equipment (DME). BOC offers accreditation for O&P practices, pharmacies and DME suppliers and certifications for orthotic fitters, mastectomy fitters and DME specialists. BOC-certified practitioners and accredited suppliers are included as qualified providers and suppliers, respectively, in the Social Security Act as amended by the Benefits Improvement and Protection Act of 2000 (BIPA).
BOC has been acclaimed for award-winning innovation and customer service, earning international recognition with ten Stevie Awards. Both the Centers for Medicare and Medicaid Services (CMS) and the Department of Veterans Affairs accept BOC credentials as meeting their standards. Learn more at www.bocusa.org.