Judges honor BOC as a Gold winner in this year’s international sales and customer service competition
The Board of Certification/Accreditation (BOC) is a winner in this year’s prestigious Stevie® Awards competition for Sales & Customer Service. This is the organization’s tenth Stevie Award since 2013.
BOC’s Gold Stevie Award for Sales and Customer Service in the “Best Use of Technology in Customer Service” category recognizes the organization’s focus on improving customer service by creating a better website experience.
Providing excellent customer service and focusing on continuous improvement are guiding principles for BOC. During the summer of 2018, BOC launched a project to enhance its brand, improve its customer experience and simplify the application and renewal process for accreditation and certification.
“Our website is an important part of our customer experience and an extension of our outstanding service team,” says BOC Chief Strategy and Marketing Officer Judi Knott, MA, MBA. “We want BOC customer experiences to be consistent and satisfying in all channels. Our goal was to improve navigation so customers could find the information they needed quickly and easily. Our customer surveys after the launch tell us that we were successful.”
In April 2019, BOC debuted a new, modern, mobile-friendly website. Analytics reveal increased mobile access and the ability to access information more quickly. BOC is committed to innovation and continually seeks customer feedback to ensure its standards of excellence are mirrored in every area of service.
The Stevie Awards are the world’s premier business awards, created to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. The Stevie Awards announced these winners during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas.