The Board of Certification/Accreditation (BOC) recently introduced additional features to the online web portal available to its accredited facilities at my.bocusa.org (MyBOC). While BOC’s accreditation staff will still be available to offer award-winning customer service, MyBOC provides facilities with the ability to notify BOC of updates and changes 24 hours a day, 365 days a year.
“We are always looking for ways to make the accreditation process more accessible and worry-free,” Wendy Miller, BOCO, CDME, BOC’s Director of Accreditation said. “These new online features are another example of how BOC puts its facilities first, making the process more convenient.”
MyBOC now offers facilities the ability to make changes and payments online, updating their account immediately. Current and future BOC-accredited facilities can:
- Apply for accreditation or reaccreditation;
- Pay for an additional site survey (if necessary);
- Print their most up-to-date certificate;
- Verify and edit contact information;
- Complete a change of address;
- Update their hours of operation;
- Add or remove product categories;
- And update ownership, compliance officer, and certified personnel.
These new capabilities enhance the recognized customer service BOC already offers. BOC won a 2012 Stevie Award for Sales & Customer Service for changes made following a year-long business and internal process review. These changes have automated processes, making staff more available to respond to facilities’ needs, answering calls within three rings and experiencing short hold times.
BOC President & CEO, Claudia Zacharias, MBA, CAE, complimented her staff to facility representatives recently at Medtrade Spring in Las Vegas, noting, “I couldn’t imagine how to improve on the best customer service in the industry, but my staff could! These online features empower facilities while making our accreditation staff more available – providing personalized attention to every BOC facility.”