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BOC Wins International Recognition for Customer Service

March 10, 2016

BOC’s Fifth Stevie Award in Four Years 

The Board of Certification/Accreditation (BOC) has won a Stevie® Award for “E-Commerce Customer Service” in recognition of the organization’s innovative customer service support and social media efforts. BOC was awarded a Bronze Stevie Award.

The Stevie® Awards are the world's premier business awards, created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and professionals around the world. Today, the Stevie is one of the world's most coveted prizes. This is the fifth Stevie Award BOC has received in four years, four of which came in recognition of the organization’s superior customer service.  

“All of us at BOC are proud to be recognized again by the Stevie® Awards, this time for both innovation and customer service. These two values influence the ways we communicate with our customers and optimize the e-commerce customer experience,” said BOC President and CEO, Claudia Zacharias, MBA, CAE.  

One example of BOC’s innovation involved using SocialToaster, a social media amplification platform, to obtain signatures on a petition asking the White House to stop a change in Medicare coverage that would have negatively impacted amputees. Email communications, “sign the petition” artwork on company email signatures, and the SocialToaster platform resulted in thousands of signatures. Based on actions by BOC and other stakeholder groups, the change in Medicare coverage was suspended pending further consideration.   

BOC’s most recent Stevie® Award is in the category of Customer Service & Contact Center Achievement, and BOC competed against more than 2,100 nominations, including those from large corporations like 1-800-Flowers, Delta Air Lines, and QVC. Winners were announced on March 4, 2016 at the Stevie® Awards ceremony in Las Vegas, Nevada.

To learn more about BOC visit:  http://www.bocusa.org/.

Details about the Stevie® Awards for Sales & Customer Service and the list of Stevie® winners in all categories are available at www.StevieAwards.com/sales.