BOC’s 2024 Smart Talk series with HME News featuring Judi Knott discussing to use feedback to improve customer service. Read the article.
Customer Service: Use Feedback As A Learning Process
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Customer Service: Make Metrics Matter
BOC’s 2024 Smart Talk series with HME News featuring Judi Knott discussing why is measuring customer service is important. Read the article.
CDME Certification’s Impact Continues to Evolve
The CDME designation has significantly impacted an array of industries beyond health care by Matt Gruskin CDMEs are qualified to perform basic repairs, troubleshooting and home inspections for HME/DME products such as oxygen, transfer systems, enteral supplies and wound...
BOC Earns Gold MarCom Award for Social Media Marketing Campaign
The BOC Team is thrilled to have won a Gold MarCom Award in the Advertising/Marketing | Online | Social Media Marketing Campaign category. MarCom Awards, one of the oldest, largest and most-respected creative competitions in the world, recognizes outstanding achievement by...
HME Business Podcast: The Value of Education to an Evolving HME Industry
BOC's COO Matt Gruskin, MBA, BOCO, BOCPD, CDME, was recently interviewed by HME Business Editor Laurie Watanabe about The Value of Education to an Evolving HME Industry. The Podcast highlights BOC's CDME as a credential specifically designed for DME/HME professionals to...
HME News – New Law Could Be Game Changer For O&P
In this recent HME News article, BOC’s COO Matt Gruskin, MBA, BOCO, BOCPD, CDME gives his perspective on how the passage of the Lymphedema Treatment Act (LTA) earlier this year will benefit providers and patients. Check it out here.
BOC Earns Gold TITAN Business Award for Customer Service Excellence
Achievement given for BOC’s implementation of Net Promoter Score OWINGS MILLS, Md. (Oct. 31, 2023) –The Board of Certification/Accreditation (BOC) is pleased to announce it is the recipient of a Gold TITAN Business Award for its continued commitment to providing outstanding...
HME News: Noel Neil’s Career Journey
Noel Neil, JM., CDME, vice president of auditing and corporate compliance at ACU-Serve Corp. and BOC's Certificant of the Year for 2023, recently spoke with HME News about the “humbling” honor and the value of certifications. Read the full article here.
BOC Celebrates Eleventh Stevie® Award
Judges honor BOC as a Bronze winner in new “Best Customer Engagement Initiative” category. The Board of Certification/Accreditation (BOC) is a winner in this year’s prestigious Stevie® Awards for Sales & Customer Service. This is the organization’s eleventh Stevie Award...
HME News – O&P Market Keeps Marching Forward
In this recent HME News article, BOC's COO Matt Gruskin, MBA, BOCO, BOCPD, CDME is included with his perspective on how the O&P community can overcome obstacles and solidify growth. Check it out here.
HME Business Podcast – The Strategic Value of Accreditation
The latest episode of the HME Business podcast featuring BOC's Matt Gruskin, MBA, BOCO, BOCPD, CDME discussing the strategic value of your accreditation and what you should expect from your accrediting organization. Listen here.
HME News – BOC’S Judi Knott Values People, Providers
BOC's incoming CEO, Judi Knott, MA, MBA recently spoke with HME News about her top priorities as she transitions into her new role, as well as how BOC will continue to foster growth and address the needs of the DMEPOS community. To read the full interview, click here.
HME News – BOC Leader Reflects on Tenure
BOC's CEO Claudia Zacharias, who recently announced that she will retire at the end of 2022, spoke with HME News recently. Read her reflections on her tenure here.
September 2021 HME News Smart Talk
On page 7 of the September 2021 HME News Smart Talk, BOC's Matt Gruskin answers the question, "In addition to accreditation, what can I do to enhance the value and quality of my business?". Read his answers in the online edition! View article »
August 2021 HME News Smart Talk
On page 9 of the August 2021 HDME News Smart Talk newsletter, BOC's Matt Gruskin answers the question, "Should I be concerned if my accrediting organization requests additional information or corrective actions following my site survey?" Read his full answer and more on page 9...