If you do not see your question listed or need further assistance, please call 877.776.2200 or email firstname.lastname@example.org.
Your facility needs accreditation to ensure quality patient care and to be able to bill Medicare and other insurance carriers. View the Importance of Accreditation video for a complete overview.
Resources are available on the BOC Accreditation Survival Guide page which contains essential tools that potential and current DMEPOS facilities can use as they obtain and maintain accreditation, four video guides and a new user-friendly BOC Accreditation Standards Guide.
Your facility must comply with all of the standards listed in the BOC Accreditation Standards Guide, which encompasses CMS DMEPOS Supplier Standards and Quality Standards. A condensed version of the CMS DMEPOS Supplier Standards is also available.
The facility accreditation application is a PDF document that you can complete (either on the computer or by hand) and submit along with copies of the documentation required.
Yes, all suppliers are required to be open for business and have all the required documentation as listed on the facility accreditation application. You must have a minimum of five (5) patient files to be audited by BOC on-site surveyors.
While the process time varies according to facility location, under normal circumstances it will take from 60 to 90 days. The supplier is encouraged to contact the accreditation team if there are special circumstances. View the Process of Accreditation video for a complete overview.
Visit our payment information for complete details regarding current BOC Accreditation fees.
The following accreditation consultants may be of assistance to BOC Facility Accreditation applicants. These consultants have demonstrated excellent knowledge of CMS Quality and Supplier Standards, in addition to BOC standards, resulting in satisfactory accreditation decisions for their clients.
BOC will keep you informed about the status of your application:
Note: If there is missing or incomplete documentation, we will request additional information from you.
Chiropractic facilities that sell spinal orthoses and other DME products must become accredited by June 1, 2013, to be able to bill Medicare. If your facility bills Medicare for any of the products listed here, accreditation is required. For more information on Chiropractor Accreditation, visit the chiropractor page.
The surveyor will inspect:
During or following the on-site survey, the surveyor may interview:
All on-site surveys are conducted unannounced, as required by Centers for Medicare/Medicaid Services (CMS). You will receive a letter of notification once your facility has been assigned to a surveyor. You can expect the surveyor to arrive at any time after you receive the letter.
Yes, we do offer expedited on-site surveys for an additional charge of $600.
If the facility is closed during the hours, as listed on their application, or if the owner/corporate officer is not available this is a direct violation of CMS DMEPOS Supplier Standard #8. The surveyor will leave a note and the facility will be required to send in the return visit fee in order to schedule another site visit.
When the survey report is sent to the BOC office, our team completes a comprehensive review of compliance with the BOC accreditation standards. If necessary, an action item letter will be sent to you explaining the non-compliance of CMS supplier and/or quality standards. You will have 30 days to submit proof of correction.
How will Medicare know that I have been accredited by BOC?
BOC submits a weekly report to Medicare that states when a supplier has achieved accreditation or when a supplier's accreditation has been revoked.
Can I start billing Medicare as soon as I become accredited by BOC?
If you are a new supplier, you need to apply for a Provider Transaction Account Number (PTAN). PTANs are distributed by the National Supplier Clearinghouse (NSC), which processes Medicare enrollment applications. Part of the process in becoming accredited involves completing the Medicare Enrollment Application, or CMS Form 855S, which is required to be completed and submitted to NSC along with a copy of your BOC accreditation certificate. For more information on becoming a Medicare supplier, visit the Medicare Provider-Supplier Enrollment page.
What happens when my accreditation expires?
CMS requires that facilities go through the accreditation process every three years. View the Process of Reaccreditation video for a complete overview.
Once I am accredited, do I qualify as an NCOPE residency site?
BOC-accredited facilities are eligible to serve as NCOPE-accredited residency sites, assuming they meet all the other requirements established by NCOPE. For more information on becoming an NCOPE residency site, please visit NCOPE's website.
How do I log in to my MyBOC account?
Go to MyBOC. Your login name is the unique facility number that begins with an “S” and can be found on your BOC certificate. Your initial password will be the last six digits of your tax ID number. After you log in the first time you will be prompted to select a new password for future use. It will then prompt you to enter your old password, which is the last six digits of your tax ID number. If you cannot locate your facility number or if we may be of further assistance, please contact us by email at email@example.com or call 877.776.2200 or 410.581.6222, Monday through Friday, 9:00 am – 5:00 pm EST.
My facility is accredited with BOC, and I am opening an additional facility at a new location. Should I send BOC another accreditation application?
If you will be caring for patients or providing DMEPOS products to patients at the new location, you will apply for a new accreditation for that site and receive a separate PTAN number. If you will not be serving patients in any way (e.g. The facility is used for administration, manufacturing, or storage only.), you would not apply for a separate accreditation and PTAN number. Either way, please notify BOC that there is a separate location, so we can include the new location in the site survey process.