DMEPOS Facility Accreditation FAQs

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If you do not see your question listed or need further assistance, please call 877.776.2200 or email fa@bocusa.org.

 

Applying for Accreditation

Why does my facility need accreditation?

What resources are available to help my facility through the accreditation process?

What guidelines does my facility need to follow in order to become and remain accredited?

How can I obtain an application?

I am a new supplier. Do I need patient files and all the required documentation?

How long will it take to complete the accreditation process?

What does it cost to obtain accreditation from BOC?

How can I obtain a list of accreditation consultants?

After submitting my application, what is the next step?

I'm a Chiropractor. Does my facility need to be accredited?

 


The On-Site Survey

What should I expect during my on-site survey?

May I schedule my on-site survey?

Is it possible to expedite my on-site survey?

What if my office is closed or the corporate officer/owner is not available when the surveyor arrives?

How will I know if I have any deficiencies that need to be corrected?

 


After Achieving Accreditation

How will Medicare know that I have been accredited by BOC?

Can I start billing Medicare as soon as I become accredited by BOC?

I thought that my accreditation would be valid for three years. Why are there renewal requirements for the second and third years?

What happens when my accreditation expires?

Once I am accredited, do I qualify as an NCOPE residency site?

How do I log in to my MyBOC account?

I want to add a location to my current BOC-accredited facility. Should I fill out a separate accreditation application? 

 


Applying for Accreditation

Why does my facility need accreditation?

Your facility needs accreditation to ensure quality patient care and to be able to bill Medicare and other insurance carriers. View the Importance of Accreditation video for a complete overview. 

What resources are available to help my facility through the accreditation process?

Resources are available on the BOC Accreditation Survival Guide page which contains essential tools that potential and current DMEPOS facilities can use as they obtain and maintain accreditation, four video guides and a new user-friendly BOC Accreditation Standards Guide.

What guidelines does my facility need to follow in order to become and remain accredited?

Your facility must comply with all of the standards listed in the BOC Accreditation Standards Guide, which encompasses CMS DMEPOS Supplier Standards and Quality Standards. A condensed version of the CMS DMEPOS Supplier Standards is also available.

How can I obtain an application?

The facility accreditation application is a PDF document that you can complete (either on the computer or by hand) and submit along with copies of the documentation required.

I am a new supplier. Do I need patient files and all the required documentation?

Yes, all suppliers are required to be open for business and have all the required documentation as listed on the facility accreditation application. You must have a minimum of five (5) patient files to be audited by BOC on-site surveyors.

How long will it take to complete the accreditation process?

While the process time varies according to facility location, under normal circumstances it will take from 60 to 90 days. The supplier is encouraged to contact the accreditation team if there are special circumstances. View the Process of Accreditation video for a complete overview.

What does it cost to obtain accreditation from BOC?

Visit our payment information for complete details regarding current BOC Accreditation fees.

How can I obtain a list of accreditation consultants?

The following accreditation consultants may be of assistance to BOC Facility Accreditation applicants. These consultants have demonstrated excellent knowledge of CMS Quality and Supplier Standards, in addition to BOC standards, resulting in satisfactory accreditation decisions for their clients.

After submitting my application, what is the next step?

BOC will keep you informed about the status of your application:

  • Upon receiving an application, BOC will send you an acknowledgement letter stating the application has been received and is in the process of review.
  • Following the application review process, you will receive a letter notifying you that your application has been reviewed and your facility has been assigned to a site surveyor.

Note: If there is missing or incomplete documentation, we will request additional information from you.

  • Once the on-site survey has occurred, the site surveyor will submit a survey report to BOC for a comprehensive review. BOC will notify you that your survey report has reached this status.
  • BOC will send a letter to notify you of the outcome of your survey report review. Your facility may be approved for accreditation, cited for deficiencies, or denied accreditation. 

I'm a Chiropractor, does my facility need to be accredited?

Chiropractic facilities that sell spinal orthoses and other DME products must become accredited by June 1, 2013, to be able to bill Medicare. If your facility bills Medicare for any of the products listed here, accreditation is required. For more information on Chiropractor Accreditation, visit the chiropractor page.  

 


The On-Site Survey

What should I expect during my on-site survey?

The surveyor will inspect:

  • Facility’s entire location
  • Off-site locations (where applicable)
  • Required manuals - must be available for surveyor review; for more information, review the accreditation process
  • Several beneficiary and/or patient charts
  • Financial documents

During or following the on-site survey, the surveyor may interview:

  • Staff (W2 and Independent Contractors)
  • Beneficiaries
  • Contracted entities

For tools to help you prepare for your site survey, you can watch the video we created or download the survey checklist

May I schedule my on-site survey?

All on-site surveys are conducted unannounced, as required by Centers for Medicare/Medicaid Services (CMS). You will receive a letter of notification once your facility has been assigned to a surveyor. You can expect the surveyor to arrive at any time after you receive the letter.  

Is it possible to expedite my on-site survey?

Yes, we do offer expedited on-site surveys for an additional charge of $600.

What if my office is closed or the corporate officer/owner is not available when the surveyor arrives?

If the facility is closed during the hours, as listed on their application, or if the owner/corporate officer is not available this is a direct violation of CMS DMEPOS Supplier Standard #8. The surveyor will leave a note and the facility will be required to send in the return visit fee in order to schedule another site visit. 

How will I know if I have any deficiencies that need to be corrected?

When the survey report is sent to the BOC office, our team completes a comprehensive review of compliance with the BOC accreditation standards. If necessary, an action item letter will be sent to you explaining the non-compliance of CMS supplier and/or quality standards. You will have 30 days to submit proof of correction.

 


After Achieving Accreditation

How will Medicare know that I have been accredited by BOC?
BOC submits a weekly report to Medicare that states when a supplier has achieved accreditation or when a supplier's accreditation has been revoked.

Can I start billing Medicare as soon as I become accredited by BOC?
If you are a new supplier, you need to apply for a Provider Transaction Account Number (PTAN). PTANs are distributed by the National Supplier Clearinghouse (NSC), which processes Medicare enrollment applications. Part of the process in becoming accredited involves completing the Medicare Enrollment Application, or CMS Form 855S, which is required to be completed and submitted to NSC along with a copy of your BOC accreditation certificate. For more information on becoming a Medicare supplier, visit the Medicare Provider-Supplier Enrollment page.

What happens when my accreditation expires?
CMS requires that facilities go through the accreditation process every three years. View the Process of Reaccreditation video for a complete overview. 

Once I am accredited, do I qualify as an NCOPE residency site?
BOC-accredited facilities are eligible to serve as NCOPE-accredited residency sites, assuming they meet all the other requirements established by NCOPE. For more information on becoming an NCOPE residency site, please visit NCOPE's website

How do I log in to my MyBOC account?
Go to MyBOC. Your login name is the unique facility number that begins with an “S” and can be found on your BOC certificate. Your initial password will be the last six digits of your tax ID number. After you log in the first time you will be prompted to select a new password for future use. It will then prompt you to enter your old password, which is the last six digits of your tax ID number. If you cannot locate your facility number or if we may be of further assistance, please contact us by email at info@bocusa.org or call 877.776.2200 or 410.581.6222, Monday through Friday, 9:00 am – 5:00 pm EST.

My facility is accredited with BOC, and I am opening an additional facility at a new location. Should I send BOC another accreditation application? 
If you will be caring for patients or providing DMEPOS products to patients at the new location, you will apply for a new accreditation for that site and receive a separate PTAN number. If you will not be serving patients in any way (e.g. The facility is used for administration,  manufacturing, or storage only.), you would not apply for a separate accreditation and PTAN number. Either way, please notify BOC that there is a separate location, so we can include the new location in the site survey process. 

 

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