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Executive staff bios are available for news releases and conference programs. Click here to access them.
President & CEO
410.581.6222, ext. 402
Claudia is responsible for leading the implementation of the Board of Directors’ vision and strategy and is fully committed to seeing BOC continue to grow and prosper. She provides guidance to her staff on daily operations and planning for future goals. She likes to find opportunities to communicate directly with certificants, suppliers, and others, and enjoys meeting people at industry events.
Chief Operating Officer
410.581.6222, ext. 413
Jeff is responsible for the integration of financial operations, technology, human resources, marketing, and quality management for the Facility Accreditation and Certification programs. Jeff also works closely with staff to develop and implement strategies to improve processes and deliver excellent customer service.
Chief Credentialing Officer
410.581.6222, ext. 406
Wendy leads the direction, strategy, policies, and day-to-day operations of BOC's credentialing programs. She ensures excellent customer service and high-quality work processes for BOC’s certification and accreditation departments. Additionally, Wendy is a sought-after and frequent speaker on facility accreditation topics at industry events.
Senior Accountant & Human Resources Manager
410.581.6222, ext. 404
Eloise provides support for Facility Accreditation and Certification, as well as for our administrative staff, by providing financial reporting and analysis to support strategic decision making. She also leads the annual budget process, administers accounting of all financial transactions, and manages the human resources function at BOC.
Regulatory & Legislative Analyst
410.581.6222, ext. 420
Zack is BOC’s point of contact on all regulatory and state licensure issues. He is also responsible for the scheduling of site surveys and for ensuring the appropriate documentation is completed for all facilities who have submitted accreditation applications. Zack helps customers understand regulatory, licensure, and BOC standards.
Credentialing Process Specialist
410.581.6222, ext. 400
Shanae addresses incoming communications from current and future certificants and conveys the benefits of BOC credentials. She reviews and processes certification applications and provides administrative support to the Credentialing Manager. Additionally, Shanae is responsible for coordinating and optimizing the Certification Video Practical Exam and Volunteer Opportunity processes.
Business Development Specialist
410.581.6222, ext. 416
Matt consults with prospective facilities, helping them to understand the benefits of BOC's accreditation and processes. He ensures the delivery of an excellent customer service experience to prospective customers.
410.581.6222, ext. 410
Cyndi creates a positive first impression of BOC by offering excellent customer service and general office administration. She also helps with trade show preparation and administrative support to the executive staff and their direct reports. Cyndi also coordinates Board of Directors and sub-committee volunteer activities.
Business Development Specialist
410.581.6222, ext. 416
Daniel consults with prospective facilities, helping them to understand the benefits of BOC's accreditation and processes. He ensures the delivery of an excellent customer service experience to prospective customers.
Credentialing Account Specialist
410.581.6222, ext. 401
Karen reviews and approves course provider programs for BOC certificants. She also oversees accounting of certificants' course attendance to ensure compliance with certification continuing education requirements. Karen is also responsible for processing certification and accreditation payments and often assists with customer
inquiries regarding the certification process.
Credentialing Application Specialist
410.581.6222, ext. 409
Janet is responsible for communicating with prospective accreditation suppliers and reviewing all certification and accreditation applications to ensure that the documentation is complete and accurate. She provides administrative support to the credentialing department. Janet also assists the accreditation review team in evaluating corrective action plans from facilities and fostering a partnership with them
to help them earn their accreditation.
410.581.6222, ext. 412
Melissa coordinates site survey reviews and ensures that facilities receive their accreditation results promptly. When appropriate, she also communicates and clarifies any deficiencies and follow-up requirements. Melissa fosters a partnership with facilities to help them earn accreditation.
Business Development Manager
410.581.6222, ext. 407
Cynthia leads BOC's Business Development team in delivering the highest level of award-winning customer service. She also consults with prospective facilities, helping them to understand the benefits of BOC's accreditation and processes.
410.581.6222, ext. 405
Michelle manages the certification programs and processes. She communicates with fitter schools, and speaks to prospective certificants on behalf of BOC. Michelle also cultivates partnerships with other organizations and manages BOC's presence at trade shows.