Staff List

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Executive staff bios are available for news releases and conference programs. Click here to access them.

 


Executive Staff

claudia-zachariasClaudia Zacharias, MBA, CAE

President & CEO
410.581.6222, ext. 402
claudia.zacharias@bocusa.org

Claudia is responsible for leading the implementation of the Board of Directors’ vision and strategy and is fully committed to seeing BOC continue to grow and prosper. She provides guidance to her staff on daily operations and planning for future goals. She likes to find opportunities to communicate directly with certificants, suppliers, and others, and enjoys meeting people at industry events.

 

Wendy MillerWendy Miller, BOCO, LO, CDME

Chief Credentialing Officer
410.581.6222, ext. 406
wendy.miller@bocusa.org

Wendy leads the direction, strategy, policies, and day-to-day operations of BOC's credentialing programs. She ensures excellent customer service and high-quality work processes for BOC’s certification and accreditation departments. Additionally, Wendy is a sought-after and frequent speaker on facility accreditation topics at industry events.

 

Judi Knott, MA, MBA

Chief Marketing Officer
410.581.6222, ext. 414
judi.knott@bocusa.org

Judi leads the strategic planning and execution of BOC’s marketing and corporate communications programs. Her marketing efforts focus on raising brand awareness and highlighting BOC’s competitive advantages to ensure the organization remains top of mind as the blue-ribbon standard for certification and accreditation. She also oversees BOC’s award-winning Business Development team.

 

Administrative Staff 

 

Zack Chait

Regulatory & Legislative Analyst
410.581.6222, ext. 420
zack.chait@bocusa.org

Zack is BOC’s point of contact on all regulatory and state licensure issues. He is also responsible for the scheduling of site surveys and for ensuring the appropriate documentation is completed for all facilities who have submitted accreditation applications. Zack helps customers understand regulatory, licensure, and BOC standards.

 

Shanae Davis

Credentialing Process Specialist
410.581.6222, ext. 400
shanae.davis@bocusa.org

Shanae addresses incoming communications from current and future certificants and conveys the benefits of BOC credentials. She reviews and processes certification applications and provides administrative support to the Credentialing Manager. Additionally, Shanae is responsible for coordinating and optimizing the Certification Video Practical Exam and Volunteer Opportunity processes.

 

Matt Dickinson

Business Development Specialist
410.581.6222, ext. 403
matt.dickinson@bocusa.org

Matt consults with prospective facilities, helping them to understand the benefits of BOC's accreditation and processes. He ensures the delivery of an excellent customer service experience to prospective customers. 

 

  

Daniel Holsey

Business Development Specialist
410.581.6222, ext. 416
daniel.holsey@bocusa.org

Daniel consults with prospective facilities, helping them to understand the benefits of BOC's accreditation and processes. He ensures the delivery of an excellent customer service experience to prospective customers.   

 

Cecelia Huffman

Marketing Communications Manager
410.581.6222, ext. 408
cecelia.huffman@bocusa.org

Cecelia is responsible for developing strategic marketing and communications initiatives for BOC. She provides oversight to the website, social media efforts and branding. Cecelia also collaborates with staff to ensure all communications to customers are accurate, timely and relevant.

    

Karen LawsonKaren Lawson

Credentialing Account Specialist
410.581.6222, ext. 401
karen.lawson@bocusa.org

Karen reviews and approves course provider programs for BOC certificants. She also oversees accounting of certificants' course attendance to ensure compliance with certification continuing education requirements. Karen is also responsible for processing certification and accreditation payments and often assists with customer
inquiries regarding the certification process.

 

Laura LibowitzLaura Libowitz

Full Charge Bookkeeper
410.581.6222, ext. 404
laura.libowitz@bocusa.org

Laura provides support for Facility Accreditation and Certification, as well as for our administrative staff, by providing financial reporting to support strategic decision making. She also administers accounting of all financial transactions.  

 

Janet Rodgers

Credentialing Application Specialist
410.581.6222, ext. 409
janet.rodgers@bocusa.org

Janet is responsible for communicating with prospective accreditation suppliers and reviewing all certification and accreditation applications to ensure that the documentation is complete and accurate. She provides administrative support to the credentialing department. Janet also assists the accreditation review team in evaluating corrective action plans from facilities and fostering a partnership with them
to help them earn their accreditation.

 

Melissa Shea

Compliance Specialist
410.581.6222, ext. 412
melissa.shea@bocusa.org

Melissa coordinates site survey reviews and ensures that facilities receive their accreditation results promptly. When appropriate, she also communicates and clarifies any deficiencies and follow-up requirements. Melissa fosters a partnership with facilities to help them earn accreditation.

  

Cynthia TolsonCynthia Tolson

Business Development Manager
410.581.6222, ext. 407
cynthia.tolson@bocusa.org

Cynthia leads BOC's Business Development team in delivering the highest level of award-winning customer service. She also consults with prospective facilities, helping them to understand the benefits of BOC's accreditation and processes. 

 

Tyrone Vines

Business Development Specialist
410.581.6222, ext. 417
tyrone.vines@bocusa.org

Tyrone consults with prospective facilities, helping them to understand the benefits of BOC's accreditation and processes. He ensures the delivery of an excellent customer service experience to prospective customers.

 

 

Michelle YoonMichelle Yoon

Credentialing Operations Manager
410.581.6222, ext. 405
michelle.yoon@bocusa.org

Michelle manages the certification programs and processes. She communicates with fitter schools, and speaks to prospective certificants on behalf of BOC. Michelle also cultivates partnerships with other organizations and manages BOC's presence at trade shows.