Policies and Procedures
The Board of Certification/Accreditation (BOC) developed Fraud, Waste, and Abuse (FWA) policies and procedures to help guide business owners, their employees, and the general public through the process of reporting adverse situations they may have encountered while utilizing the services of a durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) provider.
The BOC Fraud, Waste, and Abuse (FWA) Case Procedures establishes the rules and procedures governing the investigation and resolution of alleged violations of the BOC Accreditation Standards, including the resulting disciplinary measures BOC may apply to businesses found to have violated these standards.
Use the BOC Fraud, Waste, and Abuse (FWA) Charge Statement to submit a FWA complaint against a BOC-accredited business or a business currently in the accreditation process. You must include a detailed description of factual allegations that support the charges against the business.
These policies and procedures are revisited regularly and may be amended in response to substantial real-world experience provided by BOC-accredited businesses.
If a supplier receives three or more complaints in one month, BOC reserves the right to conduct an on-site visit to investigate the complaints and the supplier will be invoiced for a resurvey fee. If the fee is not paid within 30 days, the supplier will be in jeopardy of accreditation revocation.