Achievement given for BOC’s implementation of Net Promoter Score
OWINGS MILLS, Md. (Oct. 31, 2023) –The Board of Certification/Accreditation (BOC) is pleased to announce it is the recipient of a Gold TITAN Business Award for its continued commitment to providing outstanding customer service. As a prestigious competition dedicated to recognizing excellence in the business industry, this year’s TITAN Business Awards garnered more than 1,300 nominated entries in 58 countries across the globe. BOC distinguished itself as a leading contender amidst a field of exceptional entries in the “Achievement in Customer Satisfaction” category.
BOC earned a Gold Award for implementing Net Promoter Score (NPS), which is a nationally recognized barometer ranging from -100 to +100 used for measuring customer loyalty and satisfaction. Scoring is based on the result of customer answers to the question: “How likely are you to recommend this company to a friend or colleague?” BOC began tracking its NPS in 2019, and the organization consistently achieves scores well above the industry benchmark provided by Survey Monkey of 45 for its category. BOC has recorded an average NPS of 76 since inception.
“At BOC, we believe every aspect of a customer’s experience should be meaningful, efficient and seamless,” says BOC President & CEO, Judi Knott, MA, MBA, CAE. “That’s why we hold ourselves accountable to rigorous standards of quality and service. We are proud to be the only DMEPOS accrediting organization utilizing the NPS model and prioritizing the measurement of our customer satisfaction as an important component of our success. We are ecstatic to uphold and further validate our reputation as an organization committed to customer service.”
Organized by the International Awards Associate (IAA), the prestigious TITAN Business Awards welcome submissions from entrepreneurs, SMEs and organizations of varied sizes, but only those who meet the highest criteria earn the esteemed title of TITANs.
“In this second season, we are deeply impressed by the overwhelming response and the consistently outstanding entries,” says Thomas Brandt, the official spokesperson of IAA. “We take great pride in our role as a platform for entrepreneurs and businesses to highlight their accomplishments. Our heartfelt congratulations go out to the winners for their well-deserved accolades.”
More information on BOC’s winning entry can be found here.
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The Board of Certification/Accreditation (BOC), founded in 1984, offers highly valued credentials in the fields of orthotics and prosthetics (O&P) and durable medical equipment (DME). BOC offers accreditation for O&P practices, pharmacies and DME suppliers, and certifications for orthotic fitters, mastectomy fitters and DME specialists. BOC-certified practitioners and accredited suppliers are included as qualified providers and suppliers, respectively, in the Social Security Act as amended by the Benefits Improvement and Protection Act of 2000 (BIPA).
BOC has been acclaimed for award-winning innovation and customer service, earning international recognition with eleven Stevie Awards. Both the Centers for Medicare and Medicaid Services (CMS) and the Department of Veterans Affairs accept BOC credentials as meeting their standards. Learn more at www.bocusa.org.
About International Awards Associate (IAA)
Established in 2015, the International Awards Associate (IAA) is a global organization that is dedicated to recognizing professional excellence and outstanding achievements in various industries. As the organizer of a wide range of prestigious award programs such as the MUSE Creative Awards, MUSE Design Awards, Vega Digital Awards, NYX Awards, NYX Game Awards, TITAN Business Awards, TITAN Property Awards, London Design Awards, NY Product Design Awards, and many more, IAA aims to honor, promote and encourage professional excellence, from industry to industry, internationally and domestically, through award platforms that are industry-appropriate.