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BOC Wins Third and Fourth Stevie Awards for “Innovation in Customer Service” and “Business Development Achievement”

March 13, 2015

For a third consecutive year, The Board of Certification/Accreditation (BOC) won a Stevie Award for Sales & Customer Service. This year’s customer service entry for the “Innovation in Customer Service” category earned BOC a silver award. BOC also received a bronze award in the “Business Development Achievement” category.

The Stevie Awards for Sales & Customer Service are the world’s top sales, contact center, and customer service awards. Among the programs facilitated by the Stevie Awards organization include the American Business Awards and International Business Awards.

Winners were announced last month at the ninth annual Stevie® Awards ceremony in Las Vegas, Nevada, where awards were presented to honorees during a gala banquet at the Bellagio Hotel. BOC was honored along with companies such as Wells Fargo, IBM, and Delta Air Lines.

More than 500 nominated customer service and sales executives from around the world were in attendance. Over 1,900 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 27% over 2014.

“Innovation through Integration” was the title of BOC’s customer service submission and the entry highlighted the unification of BOC’s certification and accreditation departments for the purpose of creating a consolidated approach to credentialing. Another demonstration of leading edge improvement was BOC’s collaboration in the development of CompWALK, an online software platform and mobile application designed to streamline the facility survey process. As a result of these innovative solutions, BOC’s certificants and facilities enjoy the highest and most efficient level of customer service.

BOC featured the accomplishments of a recently created business development team in its business development submission, “BOC’s Story of Growth during Industry Contraction.” This essay documented BOC’s action plan in response to a 23% decrease in the overall Durable Medical Equipment facility market. BOC, with guidance from People Stretch Solutions, Inc., launched a business development initiative in 2012 to educate non-BOC-accredited facilities about the quality, efficiency, and cost-effectiveness of BOC accreditation. The success of this program led to the creation of a permanent business development team in 2013. This team’s efforts resulted in BOC increasing its market share by 30% in 2014.

Upon learning of this latest award, BOC President and CEO, Claudia Zacharias, MBA, CAE, said, “Continuous improvement is a core value at BOC that inspires us to seek innovative ways to optimize the customer service experience for our certificants and accredited facilities. It’s indeed heartening to receive this recognition for our collaborative efforts– within BOC and with our strategic partners – that have resulted in positive changes for our customers.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.