General FAQs

BOC is open and ready to serve our customers. Staff members are working remotely and fully operational.

All USPS mail is being forwarded to staff.  If you need to send a package, FedEx and UPS are our preferred shipping vendors.

If you have a question about whether a letter or package has been received by BOC, please email us at info@bocusa.org.

Our physical building address is: Board of Certification/Accreditation, 10461 Mill Run Circle – Suite 1250, Owings Mills, MD  21117.

Customers have secure, 24/7 access to their account through the MyBOC portal. For specific questions, contact us at 877-776-2200 or info@bocusa.org.

To make a temporary change to your contact information:

  • Email us at one of the following addresses so that we can remain connected.

Once the COVID-19 crisis has passed and your business resumes normal operations, be sure to update BOC.

To make a permanent change to the physical address of a BOC accredited facility:

Accreditation FAQs

Please refer to the Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response from the U.S. Department of Homeland Security, as well as your state.gov websites, for further clarification.

Follow your emergency management protocols. Visit the CMS website page: Resources for Clinics and Healthcare Facilities for official guidance on how to handle a reduction in hours or temporary closure of your facility. At a minimum, post a sign and indicate a phone number for assistance. Create a new voicemail message so those calling will be aware of the situation.

Visit the CMS website for more information about provider enrollment flexibilities. Be aware that these may change as the situation develops. The CMS flexibilities include:

  • allowing providers to render services outside their state of enrollment.
  • establishing a toll-free hotline for providers to enroll and receive temporary Medicare billing privileges.
  • NEW SUPPLIERS ONLY: Suspending certain Medicare enrollment screening requirements, including CMS’s site visits and fingerprinting for non-certified Part B suppliers, physicians, and non-physician practitioners.

Reach out to us (877.776.2200 or fa@bocusa.org) and we’ll work with you to ensure there is no adverse effect on your accreditation status. CMS has authorized extensions and accommodations, and we will do whatever we can to help.

As in any emergency, review, update, and follow your emergency/disaster management plans. Refer to resources and guidelines issued by both the CMS website page: Resources for Clinics and Healthcare Facilities and the CDC website page: Coronavirus (COVID-19), making sure that you are educating patients of their continued care options and educating employees about plan implementation. Contact your accountant or financial consultant for advice on implementing your business continuity plan.

BOC recognizes telehealth as an important component of modern healthcare delivery systems and we encourage providers to be aware of how to incorporate telehealth into the services they provide.

Currently, there is no reimbursement mechanism for telehealth consultation by DMEPOS providers, but providers and their patients may find it helpful and convenient. Read the BOC Telehealth Statement for more information.

CMS and the Federal Government have issued measures to help businesses during this crisis. These include:

CMS has waived signature and proof of delivery requirements during this emergency period. Document patient files with the delivery date/time and add a note that a signature was unable to be obtained because of COVID-19.

CMS may temporarily suspend certain Medicare enrollment screening requirements, including site visits, and, in some cases, an in-person, physical visit may not be possible due to travel restrictions and regional quarantines. BOC plans to survey our accreditation applicant locations when CMS guidelines and other conditions make this possible. Visit the CMS website for more information about COVID-19. For specific, BOC-related questions, contact us at 877.776.2200 or fa@bocusa.org.

Certification FAQs

Visit CDC Resources for Business and Employers and CDC Resources for Healthcare Facilities for specific information on personal hygiene, sanitizing equipment, and how to handle social distancing as a healthcare professional.

BOC recognizes telehealth as an important component of modern healthcare delivery systems and we encourage providers to be aware of how to incorporate telehealth into the services they provide.

Currently, there is no reimbursement mechanism for telehealth consultation by DMEPOS providers, but providers and their patients may find it helpful and convenient. Read the BOC Telehealth Statement for more information.

BOC is working with the mastectomy/orthotic fitter educators to address this concern. For a list of providers that offer BOC-approved virtual labs (instead of the face-to-face component), please email cert@bocusa.org.

In response to the health crisis, PSI is offering no-cost rescheduling. Visit the PSI webpage for COVID-19 messages, rescheduling policies, and a full list of test site closures.

BOC now offers live, remotely proctored testing which allows candidates to take their exam from their computer. Visit our webpage for more information.

Continuing Education FAQs

Licensure FAQs